At Chahyay.com, we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange a product. To facilitate a smooth process, please familiarize yourself with our Return and Exchange Policy outlined below:
Order Cancellation:
You have the flexibility to cancel your order at any time before it is processed. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please note that once a product is shipped, our Return and Exchange Policy will apply. Chahyay.com reserves the right to cancel orders for various reasons, such as out-of-stock items, pricing errors, or declined credit card payments by the issuing financial institution.
Parcel Inspection:
Upon receiving your order, please ensure that the package seal is intact. If the seal is opened, we advise not to accept the delivery and promptly inform our customer care department.
Damaged Products:
In the unfortunate event that you receive a damaged product, kindly notify us within 24 hours of receiving the item. This prompt notification allows us to swiftly address the issue and facilitate a resolution.
Color Difference:
Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
There is no return/exchange on the basis of like/dislike.
Return Conditions:
For eligible returns and exchanges, the following conditions must be met:
- The product must be in its original condition with all tags intact.
- The item must not show any signs of wear, alteration, or damage.
- Please take pictures of the package and invoice before opening your order, as these may be required to process your return or exchange.
International Orders:
We value your trust in Chahyay.com and are committed to providing exceptional customer service. If you have any further inquiries or require assistance regarding returns or exchanges, please don't hesitate to reach out to our dedicated customer care team.
